Refund and Cancellation Policy

General rule

Clients may cancel or request to reschedule a paid session. The exact deadline and refund conditions must be confirmed before launch.

As a starting policy, a full refund may be offered when the client cancels at least 24 hours before the scheduled session start time.

Late cancellations and no-shows

If a client cancels less than 24 hours before the session or does not attend, the payment may be non-refundable unless required by law or approved by Restarta.one.

This rule exists because the psychologist reserved the time and may not be able to offer it to another client.

Psychologist cancellation

If the psychologist cancels or cannot provide the session, the client should be offered a choice between rescheduling and receiving a full refund.

If a technical issue on the psychologist or platform side prevents the session from taking place, Restarta.one should review the case and offer a fair remedy.

Refund processing

Approved refunds are returned through the original payment method where possible. Banks and payment providers may need several business days to show the refund.

Payment provider fees, taxes and accounting treatment should be confirmed with the provider and accountant before launch.

How to request help

Refund and cancellation questions can be sent to restarta.admin@gmail.com with the booking date, client email and a short explanation.